Each policy can be downloaded and viewed in PDF format by selecting the links below. If you have any questions about the OAC's policies contact Justin Nigro on the Operations & Public Affairs team. 

Customer Service Standard of Conduct

Public Records Policy

Privacy Policies

• Policy on Protecting Privacy
• Accessing and Logging CPI in Computer-Based System OAKS
• Incident Response for Access of CPI for Invalid Reason
• Accessing CPI in Paper-Based System-Individual Grant Files
• Accessing CPI in Paper-Based System-Personnel Records
• Accessing Sensitive Data-Grant Files
• Accessing Sensitive Data-OAKS
• Request to Inspect Personal Info

Records Retention Policy

Equal Employment Opportunity, Anti-Discrimination, Harassment, and Retaliation, and Reporting Policy

Affirmative Action Plan

Social Media Policy